FAQS

Frequently Asked Questions (FAQs)

1. How long does shipping take?

All orders are processed within 1–2 business days after purchase.

Once shipped, delivery typically takes 5–14 business days, depending on your location.

Estimated delivery times are also listed on each product page for your convenience.

2. Can I cancel or change my order?

Orders can be canceled or modified only before they are processed or shipped.

Once an order has been shipped, we are unable to cancel or make changes.

If you need assistance, please contact us as soon as possible at support@bodyquenn.com.

3. What should I do if I receive the wrong or defective item?

If you receive an incorrect, damaged, or defective item, please contact us within 7 days of delivery.

We will review the issue and, if confirmed, provide a replacement or refund at no additional cost.

You will not be required to return the item.

4. Do you offer exchanges?

We do not offer direct exchanges.

However, if there is an issue with your order, our support team will work with you to find the best solution, including a replacement or refund when applicable.

5. What if my package is delayed or lost?

If your package has not arrived within the estimated delivery timeframe, please contact our support team.

We will investigate the issue and assist you promptly.

6. How can I contact BodyQuenn?

You can reach us anytime at:

📧 Email: support@bodyquenn.com

Our team is committed to providing fast and reliable customer support.

7. Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment gateways.

Your personal and payment information is always protected.

🌸 Final Note

At BodyQuenn, your satisfaction is our priority.

We are here to ensure a smooth, safe, and enjoyable shopping experience.