Refund policy

• Delivery Estimates: Estimated delivery windows are provided at checkout or on the product page.
• Delays: Delivery times are estimates and may vary due to carrier delays, customs, weather, or other circumstances beyond our control.

• Wrong Item: You receive the incorrect product.
• Damaged/Defective: The item arrives broken, damaged, or defective.
• Lost in Transit: The order is confirmed lost or is not delivered past the delivery window.

⏱️ 15-Day Deadline: You must contact us within 15 days of receiving a damaged/wrong item, or within 15 days after the delivery window has passed for a missing order. Please include your order number, a description, and photos/videos of the issue.

• How to Report: If your order has not arrived by the end of the estimated delivery window, email us at contact@bodyquenn.com.
• Our Process: We will check the tracking info. If it is officially lost, we will issue a replacement or a refund.
• Delivery Confirmation: If tracking shows the package was successfully delivered, we cannot issue a refund simply because you no longer want the item or claim it was not received.

• Opened/Used Products: Items that have been opened or used (unless they arrived defective).
• Customer Misuse: Items damaged due to misuse after delivery.
• Wrong Address: Delivery failures caused by incorrect or incomplete shipping information provided by the customer.

• 12-Hour Window: Cancellation requests must be submitted within 12 hours of purchase.
• Shipped Items: If your order has already been processed or shipped within those 12 hours, it can no longer be canceled.

• Method: Approved refunds are automatically sent back to your original payment method.
• Timeline: Please allow 5–10 business days for the funds to appear in your account, depending on your bank.

• Company: BODYQUENN LLC
• Email: contact@bodyquenn.com
• Note: Please always include your order number so we can help you quickly.